Agents that take action
Systems that call tools and complete work, not chat wrappers that answer questions. Planning, tool selection, execution and verification run as one loop with a human checkpoint where it matters.
Typed tool calls against live systems in the Rent-A-Vacation pilot — bookings, disputes, refund status.
What that replaces
Customer conversations
triaged into a queueresolved on the first contactBack-office workflows
summarised for reviewexecuted against the system of recordInbound calls
transcribed for laterhandled end to end, in the same tools